Cancellation policy

How subscriptions work

Working Plant offers two monthly plant subscriptions:
- Pet-Friendly Picks, $24.99 per month: a surprise selection of pet-friendly plants.
- Premium Picks, $54.99 per month: a surprise selection of premium plants.

Each month's plants are a surprise picked by our team. Selections rotate with availability and season, so we cannot promise specific plants, and a plant you have received before may show up again in a later box.

Billing

Subscriptions are billed monthly to the payment method you provide at checkout. Your first charge happens when you subscribe, and the subscription renews on the same monthly cycle until you pause, skip, or cancel.

Shipping

Subscription orders are packed and shipped within 1 to 4 business days of your billing date, then travel for about 2 to 4 business days. Standard shipping is included in the subscription price.

Returns and damaged plants

Live plants are final sale, so subscription plants cannot be returned. If a plant arrives damaged or unhealthy, our damaged-on-arrival process applies: contact us within 24 hours of delivery at hello@workingplant.com with your order number and clear photos of the plant, and we will take care of it under our Refund Policy.

Managing your subscription

You can pause, skip a month, or cancel at any time from your customer account at account.workingplant.com. Signing in works with your email address and a one-time code, so there is no password to keep track of. Pausing or skipping holds the next scheduled shipment and charge, and canceling stops all future shipments and charges. Changes apply to upcoming renewals, and an order that has already been billed and packed will still ship. You can also manage your subscription by emailing us at hello@workingplant.com.