Frequently Asked Questions
Where do your plants come from?
Our plants are sourced through trusted growers and plant suppliers in the United States. Each order is packed with care and shipped directly to your door so your plant spends less time in transit and more time where it belongs.
How long does shipping take?
Most orders are packed and shipped within 1 to 3 business days. Once shipped, delivery usually takes 3 to 7 business days depending on your location, weather, and carrier delays.
How are live plants shipped safely?
Live plants are carefully packed to help protect them during transit. Since plants are living products, a little shifting, soil movement, or minor leaf imperfections can happen during shipping, but every order is handled with the goal of arriving healthy and ready for your space.
What happens if my plant arrives damaged?
If your plant arrives damaged or in poor condition, contact us within 24 hours of delivery with your order number and clear photos of the plant, packaging, and any visible damage. We’ll review the issue and help make it right.
Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to update your shipping address. Once an order has been processed or shipped, we may not be able to make changes.
Do you ship during cold weather?
Yes, but live plants are sensitive to extreme temperatures. During colder months, winter shipping protection may be recommended or required depending on weather conditions. This helps protect your plant while it is in transit.
Will my plant look exactly like the photo?
Plant photos are a close representation, but every plant is naturally unique. Size, shape, color, leaf pattern, and fullness can vary slightly depending on the plant and growing stage.
Do your plants come with care instructions?
We keep plant care simple. Product pages include basic care guidance when available, and we’re always working to make plant ownership easier for beginners and experienced plant lovers alike.
Do you accept returns?
Because live plants are perishable, we do not accept standard returns the same way a normal product store might. If there is an issue with your order, reach out quickly with photos so we can review it and help resolve the problem.
Can I send a plant as a gift?
Yes. Plants make great gifts for apartments, offices, birthdays, housewarmings, and anyone who could use a little more life in their space. Just enter the recipient’s shipping address at checkout.