Return and Refund Policy

Last updated: 7/26

At Working Plant, we want every plant to arrive healthy and ready to enjoy. Because live plants are perishable items, all live plant sales are final and we do not accept standard returns on plants.

Damaged or unhealthy plants

If your plant arrives damaged, unhealthy, or in poor condition, please contact us within 24 hours of delivery at TheWorkingPlant@gmail.com.

Please include:

• Your order number
• Clear photos of the plant
• Photos of the packaging
• A photo of the shipping label

Once reviewed, eligible issues may be resolved with a replacement, store credit, partial refund, or refund depending on the condition of the plant and the nature of the issue.

Minor cosmetic damage, such as a bent leaf, small tear, slight yellowing, or minor soil displacement from shipping, may not qualify for a full refund if the plant is still healthy and able to thrive.

Incorrect shipping address

Customers are responsible for entering the correct shipping address at checkout. If you entered the wrong address, contact us immediately at TheWorkingPlant@gmail.com.

We will do our best to update the address before the order ships, but we cannot guarantee changes once the order has been processed or shipped. Orders shipped to an incorrect address provided by the customer are not eligible for a refund or replacement.

Weather-related shipping issues

Live plants can be affected by extreme heat or cold. During colder months, some orders may require heat protection or may experience delays due to weather conditions.

Damage caused by extreme weather, missed deliveries, packages left outside for extended periods, or failure to bring plants indoors promptly after delivery may not be eligible for a refund or replacement.

Lost or delayed packages

Shipping delays caused by the carrier are outside of our control. If your package is delayed, we recommend monitoring the tracking information closely and bringing your plant indoors as soon as it arrives.

If your package appears lost or has not updated for several days, contact us at TheWorkingPlant@gmail.com and we will help review the issue.

Non-plant items

Unused, non-perishable plant-care products or accessories may be eligible for return within 14 days of delivery. Items must be unused, unopened, and in their original condition.

Customers are responsible for return shipping unless the item arrived damaged or incorrect.

Refund processing

Approved refunds are issued back to the original payment method. Please allow 3-5 business days for the refund to process after approval. Your bank or payment provider may take additional time to post the refund.