Shipping policy

Last updated: 7/26

Working Plant ships indoor plants and plant-related products within the United States.

Order processing

Orders are typically processed within 1-3 business days. Live plant orders may be held briefly due to weather, carrier delays, inventory availability, or shipping conditions to help protect the plant during transit.

Once your order ships, you will receive tracking information by email.

Shipping times

Estimated delivery times vary by location and carrier. Most orders arrive within 3-7 business days after shipping, but delays may occur due to weather, holidays, carrier volume, or other issues outside of our control.

Shipping rates

Shipping costs are calculated at checkout unless a free shipping promotion is available. Any free shipping offer will be clearly shown at checkout.

Live plant shipping

Plants are living products and may shift slightly during transit. Minor cosmetic changes such as loose soil, a bent leaf, or slight wilting can happen during shipping and usually do not affect the long-term health of the plant.

When your plant arrives, unpack it as soon as possible, remove any packaging carefully, and place it in appropriate light.

Incorrect addresses

Please double-check your shipping address before placing your order. Working Plant is not responsible for orders shipped to an incorrect address entered by the customer.

If you need to update your shipping address, contact us immediately at TheWorkingPlant@gmail.com. We will do our best to help, but address changes cannot be guaranteed once an order has been processed or shipped.

Weather delays

To protect live plants, orders may occasionally be delayed during extreme heat, cold, storms, or other weather conditions. This helps reduce the chance of damage during transit.

Missing, damaged, or incorrect orders

If your order arrives damaged, incomplete, or incorrect, contact us within 24 hours of delivery at TheWorkingPlant@gmail.com with your order number and clear photos of the issue.